Terms & Conditions

Welcome to Aletto. These Terms and Conditions ("Terms") govern your use of the Aletto mobile application, the website at www.aletto.app, and related services (the "Service"), owned and operated by Tandavaworks Global LLP. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part, you may not access the Service.

01 Interpretation and Definitions

• Application / Service: The software program named Aletto provided by the Company, in its mobile apps and on the web.
• Company: Tandavaworks Global LLP, Chennai, Tamil Nadu, India.
• Device: Any device that can access the Service, such as a phone or tablet. A browser you have enabled notifications in is also a Device for the purposes of delivery.
• Web App: The Service as provided in a browser at www.aletto.app (see §14).
• Username: A unique public name (your @username) you choose to identify yourself to other users.
• Profile: What other users see when they open your account: your name, username and photo, the public Channels you run, and how many Followers those Channels have.
• Connection: Another Aletto user you are connected with. A Connection is mutual: it is made when one of you sends a request and the other approves it, and it lets each of you send Pings to the other.
• Recipient: A person to whom a Ping is delivered (a Connection, or an email address you provide).
• Ping: A message you schedule by time, send now, or set to go off on an event, delivered to yourself, to your Connections, to a Circle, or to a Channel. The app calls a Ping that goes only to you a Reminder, and one that goes to anyone else a Message. (Earlier versions of these Terms called a Ping an "alert".)
• Voice Note: An audio recording you make in the app and attach to a Ping or Post. It is Content, and it is stored and delivered as such.
• Invitation: An email, or a link you share yourself, asking somebody who does not use Aletto to join.
• Saved Place: A place (a name and map coordinates) you save to reuse when creating Arrive & Leave Pings.
• Arrive & Leave Ping: A Ping that goes off when your Device enters, leaves, or remains ("dwells") for a set time within a virtual boundary ("geofence") of a radius you set on the Ping, around a Saved Place. It uses device location and background monitoring.
• Subscription: A recurring paid plan: Plus, Pro or Business, billed monthly or, where offered, yearly.
• Free Trial: A free introductory period of a Subscription offered through an app store, which becomes a paid Subscription unless cancelled before it ends (see §15).
• Credits: A consumable in-app balance used to send Pings by paid Delivery Methods (currently email). Credits are bought once, included with a Subscription, granted monthly to eligible free accounts, or received as an Invitation Reward.
• Invitation Reward: Credits given, on the conditions in §16, to a person who invited somebody to Aletto and to the person who joined.
• Automatic Ping: An Arrive & Leave Ping or a YouTube or Twitch Ping. Plans limit how many can be active at once.
• Delivery Method: How a Ping or Post reaches a person: app (push) notification, email, or browser notification. The app labels it "Delivery".
• Circle: A named group of Connections you may use as the audience of a Ping. Adding someone requires an existing Connection with them, and re-adding someone who left or declined requires their acceptance.
• Channel: A stream of Posts by its owner, which other users may choose to follow. A Channel is public, unlisted, or private. Public and unlisted Channels are visible to anyone who reaches them; only approved Followers can see a private Channel's Posts.
• Handle: The public @name identifying a user or a Channel. Users and Channels share one namespace.
• Post: An item in a Channel, either written by its owner or produced when one of the owner's Pings goes off. A Ping or Post carries an optional message and up to 20 attachments (photos, Voice Notes and links). It must carry at least one of them, except an Arrive & Leave Ping, which may be left empty. (Earlier versions of these Terms called a Post an "Update".)
• Follower: A user who has chosen to receive a Channel.
• YouTube or Twitch Ping: A Ping that goes off on a publicly observable event on a third-party platform (currently YouTube or Twitch), such as a new video, a stream starting or ending, or a subscriber count passing a threshold.
• Arrive & Leave Request: A proposal sent to another user asking them to create an Arrive & Leave Ping on their own Device, for a place, radius and triggers you propose, with you as a Recipient.
• Reaction: An emoji left on a Channel, a Post, or a Ping you received. You can hold one per item.
• Connection Request / Permission: A request by one user to connect with another, and the authorization that results. It can be requested, approved, declined, or revoked.
• Verification Link: A single-use, time-limited link sent to an email address to verify ownership or to accept a request.
• You: The individual accessing or using the Service.

02 Description of Service

Aletto is a connected ping application. It sends Pings to you and to people you designate, by app, email and browser notification, triggered by time, by place, or by events on public channels of third-party platforms. It is available as a mobile app and in a browser at www.aletto.app (see §14). The Service offers a free plan and optional paid Subscriptions (Plus, Pro and Business, with a free trial where the app store offers one) and Credit packs, and it is supported in part by advertising in the apps and on the website.

With the Service you can:

• sign in with Google or with an email address and password, or continue as a view-only guest in the app;
• create a public username and profile, and choose whether other users can find you;
• register multiple devices, browsers and email addresses;
• create Pings (reminders and messages), scheduled, repeating or sent now, to yourself, your Connections, a Circle or a Channel, carrying a message and up to 20 photos, voice notes and links;
• create Arrive & Leave Pings that go off when you arrive at, leave or stay at a place you save;
• create YouTube and Twitch Pings for public YouTube and Twitch channels;
• connect with other users, so that each of you can send Pings to the other;
• group Connections into Circles;
• run Channels, including private Channels on eligible plans, and follow the Channels of others;
• ask another user to create an Arrive & Leave Ping on their own Device and include you as a Recipient;
• leave Reactions, and invite people who do not use Aletto;
• block, report and rely on content moderation;
• duplicate existing Pings, and export a copy of your data; and
• use the Service in your chosen language and date format, share the app, and get in-app Help & FAQ and support.

03 Eligibility and User Accounts

To use most features you must register for an account and be legally capable of entering into a binding contract. You must be at least 13 years old; users aged 13–17 must have parental or guardian consent; and only individuals 18 or older (or otherwise legally able to contract) may make purchases. By creating an account, you agree to:

• Provide accurate, current information. Failure to do so is a breach of these Terms.
• Maintain the security of your credentials and safeguard your password.
• Notify us immediately of any unauthorized use of your account.
• Keep the app installed so your device's notification token stays active and Pings can be delivered.

Guest Accounts

• You may use the mobile app as a guest without creating a permanent account. A guest account is for trying the Service. It is tied to that installation and is view-only, except that a guest may create Pings for themselves delivered as app notifications. A guest may search for and view people, but may not:
  • add email addresses;
  • create Circles or Channels, or follow Channels;
  • connect with or invite people, or send Arrive & Leave Requests;
  • send Pings to anyone else; or
  • use paid Delivery Methods.
  A guest also receives no free Credits.
• Guest data is not recoverable. If you sign out of a guest account without first linking it to a Google or email account, that account and all of its data (Pings, saved places, and any purchases attached to it) are permanently lost. We cannot restore them. Link your account before signing out if you wish to keep your data.

Profile, Usernames and Discoverability

• You may choose a unique username. You must not select a username or profile content that is unlawful, infringing or deceptive, or that impersonates another person or brand. We may modify, reclaim or reset usernames, for example for trademark, impersonation, abuse, or prolonged inactivity.
• Usernames and Channel Handles are one list of names. A given @name identifies either a person or a Channel, never both, which stops a Channel from taking your name. Every Channel must have a Handle. Some names are reserved and cannot be taken.
• Names may not imitate Aletto. A display name or Channel name that spells "Aletto", including with look-alike letters, spacing or digits, is refused when you set or change it, so that nobody can appear to speak for the Service. Official Aletto Channels are run by us.
• Your Profile is visible to other signed-in users, and it lists the public Channels you run with their Follower total. Running a public Channel therefore identifies you as its owner to anyone who opens your Profile.
• Your profile link. Share my profile gives you a link to your Profile that you may share however you like. It only opens your Profile: it sends no connection request, connects nobody, and is not an Invitation. Anyone the link reaches, including people without the app, can see your name, username and photo. It does not work for people you have blocked, or while your account is suspended.
• "Allow others to find me" controls whether other users can find you by username or name in search. You can enable or disable it at any time, and you are responsible for your visibility choices.
• Uploaded pictures. You may set a profile photo, and a picture for a Circle or Channel you own. You must hold the rights to any picture you upload. It is Content for the purposes of §5 and subject to moderation under §12.

Devices

• You may register more than one Device. You are responsible for securing each Device and removing any you no longer control. Ping delivery depends on a Device's notification token remaining active.
• Phones that stop receiving. We may stop sending to a Device that appears no longer to receive Pings: a phone not used for 30 days while you use another, or an Android phone that has not confirmed receiving a notification for 60 days although Pings were sent to it. The Arrive & Leave Pings it watches are paused. Opening the app on it brings it back, and you may also remove it.

Email Addresses and Verification Links

• You may add only email addresses you own or are authorized to use, and you are responsible for activity conducted through them.
• An address belongs to the account that signs in with it. If somebody signs in to Aletto with an address verified on your account, the address is removed from your account and you are notified. Nothing about either of you is disclosed to the other.
• Verification links are single-use and time-limited. Treat them like a password and do not share them: anyone holding a valid link may gain the associated access until it expires. Only forward a verification link to the intended owner of the destination address.

05 Content

The Service allows you to post and send Content. This includes:

• Pings of every kind, and messages;
• photos, voice notes and links you attach, up to 20 per Ping or Post;
• Channels and their Posts;
• Circle names and pictures, and your profile details; and
• Reactions.

You are responsible for the Content you post and send, including its legality and reliability. You grant us a limited, worldwide, royalty-free license to host, store, re-encode, resize, transmit, distribute, and moderate that Content, solely through the Service, to provide the intended functionality and enforce these Terms. Re-encoding and thumbnailing are technical steps needed to deliver a photo to a lock screen and an email; they grant us no further rights.

Public Channel Content is published. For Content you post to a public or unlisted Channel (the Channel's name, description, picture, Handle, and its Posts), the license above also covers public display, because such a Channel is public by design (see §8). Deleting a Post removes it from the Service, but it cannot recall copies others have already made. Do not post to a public or unlisted Channel anything you would not put on a public web page.

06 Connections, Recipients and Access

The Service lets you connect with other users, designate Recipients, and send and answer connection requests. You agree that:

• You will only add, invite, include, or send Pings to people who have consented to receive them. You are solely responsible for having that consent.
• Connections are mutual. A Connection is made when one user sends a connection request and the other approves it; if each sends a request to the other, the Connection is made at once. A Connection lets each of you send Pings to the other, include the other as a Recipient, and add the other to a Circle. Each of you still controls, separately, which of your own Devices and email addresses receive the other's Pings. Either party may remove a Connection at any time, which ends it in both directions.
• A user may decline a request, block, or remove a Connection, or opt out of receiving Pings, at any time. You will not be told whether a request was declined; it remains shown as waiting.
• Recipients can stop your emails. Every Ping email carries a stop link. A recipient who uses it stops email from you for all of your Pings until they turn it back on. You are not told, and, as with every other setting that is theirs, the cost of sending to them is unchanged (see §16).
• You will not use usernames, search, Profiles, Connections, connection requests, or Pings to send spam, harassment, threats, or unlawful, deceptive, or infringing content, or to contact people who have not consented.
• We may suspend or remove usernames, Connections, requests, or Content that violate these Terms or are reported as abusive.

Inviting people who do not use Aletto

• You may invite somebody by email, or by sharing an invitation link yourself. Invitations cost no Credits.
• Invite only people you actually know and who would welcome it. Using invitations to reach strangers, harvested addresses, or purchased lists is a breach of these Terms and of §22.
• An invitation email says who invited them and nothing more. It carries no Ping content and no preview.
• Strict limits apply and are not negotiable:
  • one invitation per address per sender, ever;
  • a small lifetime cap on how many invitations any one address may receive from anybody;
  • at most ten invitation emails from you in a day (the day ends at 00:00 UTC); and
  • a limit on how many unaccepted invitations you may send.
  Every invitation carries a one-click unsubscribe, and an address that unsubscribes can never be invited again by anyone.
• We do not report whether an invitation was delivered, opened, suppressed, or already sent by somebody else, and an invitation to a suppressed address is accepted and silently not sent. That is deliberate: an honest answer would turn the invite feature into a way of testing whether an email address exists and what its owner has done. Do not treat a successful submission as proof of delivery.
• Attempting to defeat any of the above, with additional accounts, address variations, or automation, is a serious breach and may result in immediate termination.

Invitation Rewards

• When somebody creates a new Aletto account by opening your invitation link (shared by you or sent by email), and that account then has a verified sign-in and its first Ping reaches somebody other than themselves, both of you receive the Invitation Reward in Credits. The amount is shown in the app when you invite, and we may change it or stop the offer at any time. A reward already earned is not taken back because the offer changed.
• Only the first invitation a new account opens counts, and only for an account created after that invitation was made. Somebody who already had an account does not count.
• The inviter is rewarded for a limited number of new accounts each calendar month (UTC). Beyond it the person who joined is still rewarded and the inviter is not.
• Invitation Rewards are Allowance Credits (see §16): they last until your next monthly allowance reset and then lapse.
• Creating accounts to reward yourself, inviting yourself, trading invitations, or any other way of farming rewards is prohibited. We may withhold, reverse or cancel a reward, and suspend the accounts involved, where we reasonably believe the rules were not met.

07 Circles

A Circle is a named group you may address a Ping to. It is a convenience over Connections you already have, and it does not create a Connection.

• You may only add a person to a Circle if you are already connected with them. Where that Connection exists, the person becomes a member immediately. The consent is the one they already gave when the Connection was made; a Circle only groups people you could already reach individually.
• Once a person has left a Circle or declined an invitation to it, adding them again is an invitation they must accept, and a decline bars any further invitation to that Circle for 14 days. You will not be told that they declined. You must not attempt to defeat any of this (see §22).
• Adds are rate-limited per owner, independently of your plan. Bulk-adding people to a Circle looks the same as an abusive import, and the limit on Circle size does not limit how fast people are added.
• Members can see the other members. Do not put someone in a Circle where that disclosure would be unwelcome or unlawful.
• A member may mute a Circle or leave it at any time, without your approval. If a member leaves, you may not silently re-add them; a fresh invitation must be accepted. Attempting to defeat this, for example by repeatedly re-inviting somebody who has left or declined, is a breach of §22.
• If your Connection with a member is later removed, or you are blocked, they stop receiving the Circle's Pings even while the membership record remains.
• Membership is resolved when the Ping goes off. You are responsible for who is in a Circle at that moment, not only at the moment you created the Ping.
• Deleting a Circle that Pings still send to asks you first and tells you how many. If you go ahead, those Pings are paused, not deleted; you may point them at someone else and resume them. A Ping that would reach nobody cannot be resumed until it has someone to send to.
• Circles are not a broadcast tool. Using one to reach people who have not genuinely consented, or to send bulk unsolicited messages, is a breach of these Terms.

08 Channels and Posting

A Channel inverts the Circle: the Follower chooses, not you.

If you run a Channel

• You may never add a Follower. Following is the Follower's own act and is the only consent involved. There is no invitation mechanism, and you may not simulate one.
• Private Channels. On plans that include them (Plus, Pro and Business), you may make a Channel private. Each plan limits the total number of different approved Followers across all your private Channels; when you reach it, you cannot approve another request until you upgrade or remove a Follower.
  • People ask to follow a private Channel, and you approve or refuse each request. Only approved Followers see its Posts. Anyone with the link can still see its name, description and picture.
  • A person you refuse is not told. Their request continues to show as waiting, and you must not tell them by other means in a way that defeats this.
  • If your plan no longer includes private Channels, the Channel stays private, but you may be unable to post to it until your plan allows it again. We will never make a Channel public because of a billing change.
• You are responsible for everything posted to your Channel, including Posts produced automatically when your own Pings go off. You must hold the rights to what you post.
• You must not use a Channel Handle, name, picture, colour or description that impersonates, or is likely to be confused with, another person, Channel or brand. Handles share one namespace with usernames. We may reclaim, reset, or reassign a Handle, including for trademark, impersonation, abuse, or prolonged inactivity.
• You may see how many people follow and the breakdown by Delivery Method. You do not receive a list of your Followers, and you must not attempt to derive one, for example from Reactions, timing, or any other signal.
• Posting is subject to your plan's limits on Channels owned, private Channels, and Posts per day (see §17). We may suspend or remove a Channel, its Handle, or its Posts under §12.
• Deleting a Channel pauses the Pings that posted to it. They are not deleted; you may point them elsewhere and resume them. A Ping that would reach nobody cannot be resumed until it has someone to send to.

If you follow a Channel

• A new follow starts on app notifications, which are free and reach all your devices. On the Channel's page you choose the Delivery Methods and which of your devices it reaches, may turn on email to one address of your choice, may set a daily limit on how many of its Posts reach you, and may mute or unfollow at any time.
• Because you choose the Delivery Method, you pay for it. If you turn on a paid Delivery Method for a Channel, that Channel's Posts consume your Credits, not the owner's (see §16). The app shows the price and asks you to confirm before it is turned on. Set a daily limit if you want a hard ceiling on that.
• Blocking a Channel's owner does not unfollow their Channel. Unfollow it if you no longer want its Posts.
• A Channel's content is its owner's, not ours. We do not endorse it and are not responsible for it beyond our moderation obligations.

09 YouTube and Twitch Pings

A YouTube or Twitch Ping observes a public channel on a third-party platform and notifies you of an event you selected.

• No affiliation. Aletto is not affiliated with, endorsed by, or sponsored by YouTube, Google, or Twitch. Their names and marks belong to them.
• Their terms also apply. Your use of YouTube and Twitch Pings is subject to the YouTube Terms of Service, the Google Privacy Policy, and Twitch's terms, as applicable.
• We never ask for your account on those platforms. YouTube and Twitch Pings read public information about a channel. Do not expect them to reflect anything private to your account there.
• You may only watch channels you may lawfully watch. You must not use YouTube or Twitch Pings to harass or stalk anyone, to build a monitoring service targeting a person, or to redistribute a platform's data in a way its terms forbid.
• Content in a notification belongs to the platform and the creator. A YouTube or Twitch Ping may include a title, thumbnail, or link. You may not use Aletto to strip, re-host, or republish that content outside the notification. Titles and pictures taken from a platform are removed from your Ping history after 28 days, as the platform's rules require; the link remains.
• The reliability disclaimer in §4 applies to YouTube and Twitch Pings in full. We may change the platforms and triggers supported, or withdraw a type of YouTube or Twitch Ping, if a platform changes its rules or interfaces. YouTube and Twitch Pings can be created in the mobile app or on the website.

10 Arrive & Leave Requests

You cannot create an Arrive & Leave Ping on another person's Device. You may only ask them to create one themselves.

• You may only ask someone you are connected with. The resulting Ping is sent by them to you, which your Connection already allows.
• You propose the place, radius and triggers. The person you ask may create the Ping from your proposal, decline, or ignore the request. Declining requires no reason, and you will not be told that they declined. You will be told if they create it.
• If they create it, the resulting Ping is theirs outright. They own it, it runs on their Device, and they may change its message and other Recipients, move it to another of their Devices, pause it or delete it at any time without your consent or knowledge. The place, radius and triggers you proposed stay as proposed for the life of the Ping, and you remain one of its Recipients, but you hold no rights over it. What it can do depends on their plan, not yours.
• You may not choose who else receives it. Creating it adds you; any further Recipients are the owner's decision.
• One outstanding request per person, and a waiting period after a decline. You may revise or withdraw a pending request, but not redirect it to somebody else. Attempting to defeat these limits, whether by withdrawing and resending, by using additional accounts, or otherwise, is a breach of §22.
• You must have a genuine, consensual reason to ask. Using this feature to monitor, track, or pressure another person is strictly prohibited and will result in immediate suspension or termination. If you are asked in a way that makes you uncomfortable, decline, and use §12 to block or report.

11 Reactions

• A Reaction is an emoji, and you hold one per item. Choosing another replaces it; choosing the one you already hold removes it. Skin-tone variants of the same emoji count as one Reaction. Only emoji and symbols are accepted, so you may not use a Reaction to place text under somebody else's message.
• No emoji has a defined meaning in the Service. A Reaction is not an acknowledgement, a confirmation, an acceptance, or a reply. It is not reported to a sender as any of those, and must not be relied on as evidence that anyone read, understood, or agreed to anything.
• You may react to a Channel and its Posts only if you follow or own that Channel.
• A Reaction is visible to others. On a Ping sent to you directly or in a Circle, where the sender already knows who received it, your name may be shown to the sender, who may be notified of your Reaction, and in a Circle to the other members. On a Channel, a Post, or a Ping sent to a Channel, Reactions are shown as a count and names are not disclosed, because the list of Followers is not public.
• You may not use Reactions to harass, and you may not manipulate Reaction counts, for example with additional accounts or automation. Doing so is a breach of §22.
• Reactions are not a private means of communication and are not a substitute for blocking or reporting.

12 Blocking, Reporting and Moderation

Zero tolerance for objectionable content and abusive behavior. By using the Service you agree that there is no tolerance for objectionable, offensive, harassing, threatening, hateful, or otherwise abusive content or conduct directed at other users. You agree not to post, send, or transmit such content. Not allowed anywhere in the Service: spam and scams; harassment or bullying; hate speech; sexual or sexually explicit content, and any sexual content involving minors; violence, threats, or content that encourages them; content that encourages or promotes self-harm or suicide; and impersonating any person or brand. You acknowledge that we may remove objectionable content and terminate or suspend the accounts of users who engage in abusive behavior immediately, without prior notice, at our discretion.

• Blocking: You may block another user at any time. Blocking stops that user from connecting with you, contacting you, or sending you Pings, and hides you from each other in search and on Profiles. The blocked user is not told. You can manage blocked users under People → Blocked & Declined.
• Reporting: You may report a user, a Ping or Post, a Channel, or a Circle that you believe violates these Terms. Every report is ultimately assessed against the responsible account; for a Channel or a Circle, that is its owner. You agree to report in good faith and not to submit false or abusive reports.
• Evidence: A report records the reported Content as it stood when the report was made, and survives your changing or deleting the thing reported. Renaming a Channel, replacing a picture, editing a Post, or deleting any of them does not withdraw a report or erase the record of what was complained about.
• Moderation: We may automatically screen, filter, or restrict message and Ping content. We may warn users, suspend them, remove content, or terminate accounts that violate these Terms. Moderation decisions are made at our reasonable discretion, and we may retain related records for safety, dispute resolution, and legal compliance.
• No circumvention: You will not attempt to evade a block, moderation action, or account suspension, for example by creating new accounts or usernames.

13 Notifications and Devices

• Choosing where Pings arrive: Each source chooses for itself. For each person and each Channel you may choose which of your Devices receive its Pings by app, and the one email address its Pings go to by email. A new Device receives from every source you get by app; a new email address receives from none until you choose it. Your own Pings go to the Devices and the one address you choose for them. Removing an address moves what used it to your primary address.
• System & account notifications: You acknowledge and agree that important system and account notifications are sent to all of your registered Devices, whatever you have chosen above. These include subscription or Credit changes, Pings paused automatically, an email address moving to another account, and security or account messages. They are operational messages about your account and the Service, not marketing. You cannot opt out of them while you maintain an account, beyond turning off operating-system notifications for the app.
• Three Delivery Methods, and only three. Pings are delivered by push to an app, by email, and by browser notification. SMS and WhatsApp are not offered, whatever any list in the app may appear to suggest. Browser notifications are a Delivery Method of their own: enabling them does not change what your phones receive, and disabling them in a browser does not affect your other Devices.
• What a notification shows before you open it. A notification's title shows who sent the Ping or, for an Arrive & Leave or YouTube and Twitch Ping, what happened, and its body normally shows the message. This does not depend on your plan. We may, for all users, replace the message text on the lock screen with a prompt to open the app. This is not a security control. Use your device's settings if you need notification content kept off your lock screen.
• Language: Notifications and emails we compose are written in the language you choose. The words a person wrote are delivered as written.
• OS permissions: All delivery remains subject to the notification permissions you grant at the operating-system level or, for a browser, to the site.
• Location permission: Arrive & Leave Pings require you to grant location access, including background ("Allow all the time") access, and to keep device location enabled. You are responsible for these settings. The app checks them before an Arrive & Leave Ping is created or resumed on a Device, and shows the Ping as Not active while one is missing. You can revoke location access at any time, or delete Saved Places in Settings → My Places, which stops the related Arrive & Leave Pings.
  • An Arrive & Leave Ping's boundary is registered and monitored on the physical hardware of one Device at a time, at first the Device it was created on. The app shows which Device that is.
  • To change which place an Arrive & Leave Ping watches, its radius, or its triggers, you must do so from that Device. Its message and Recipients can be changed anywhere.
  • You may move an Arrive & Leave Ping to another of your Devices with Watch on This Phone. If the Device watching it signs out, the Ping is paused until you resume it on, or move it to, another Device.
  • If you reinstall the app or sign in again on the same Device, its Arrive & Leave Pings return to it.
• Undo. After you send a Ping that is due within a minute, the app may offer Undo for a few seconds. Undo works only until the Ping is sent; once it has gone out, it cannot be recalled.
• Between Devices. If you have no working phone when a Ping is sent to you but used one in the last 30 days, the Ping waits in your Pings tab; it is not pushed to you later.

14 Using Aletto on the Web

Aletto is also available in a browser at www.aletto.app. It is the same Service and the same account, and these Terms apply to it in full. The following are specific to web use.

• Sign-in and sessions. On the web you sign in with Google, or with an email and password. If you have no Aletto account yet, signing in on the web creates one, and these Terms apply from that moment. Signing in creates a session that lasts up to 14 days and is carried by a cookie. You are responsible for the security of any browser you sign in on. Sign out when you finish on a shared, public, or borrowed computer, because closing the browser does not end the session.
• Guest accounts are not available on the web. Use the mobile app for that.
• No purchases on the web. Your plan, Credit balance and history are visible in a browser, but Subscriptions and Credits are bought only in the mobile app, through the app stores (see §15 and §16). We may add web purchasing later; until then, nothing on the website takes payment.
• Some things are app-only. Creating an Arrive & Leave Ping and adding a Saved Place need the mobile app, because an Arrive & Leave Ping runs on a phone. On the web you can write Pings with photos and Voice Notes (recording needs a browser that supports it), create YouTube and Twitch Pings, send Arrive & Leave Requests, set Channel and Circle pictures, and invite people by email. You can see Arrive & Leave Requests sent to you on the web, and decline them there; creating the Ping one asks for needs the app.
• Export and deletion on the web. You may export your data or delete your account on the website. You will be asked to sign in again in the browser first.
• The browser is its own Delivery Method. Enabling browser notifications registers that browser as a Device and does not change what your phones or tablets receive. Browser notifications depend on the permission you grant the site and on your browser's own push service. The reliability disclaimer in §4 applies to them exactly as it does to push and email.
• Automated access is prohibited. You may not scrape, crawl, spider, mirror, or programmatically harvest the website or its pages, bypass its rate limits, or access it other than through a normal browser (see §22).
• Public pages. Some links open pages that need no sign-in and show only content that is already public. Sharing such a link shares that content with whoever receives it.

15 Subscriptions and Auto-Renewal

Aletto offers optional auto-renewing Subscriptions, sold and processed through the Apple App Store (StoreKit) or Google Play Billing, with entitlements managed by RevenueCat. A free plan is available without payment.

• Pricing & plans (Plus, Pro and Business, monthly and, where offered, yearly) are shown in the app and at the point of purchase before you pay. Prices may vary by region, and include applicable taxes where required.
• Free trial: Where the app store offers it, a new subscriber may start Pro with a free trial (currently 7 days). The trial is run by the app store, which decides eligibility and allows one trial per store account. Unless you cancel at least 24 hours before the trial ends, it converts to a paid Subscription and you are charged at the price shown when you started it. During a trial you receive the plan's features and no advertising, but not the plan's monthly Credits; those are granted from the first paid period. Cancelling during the trial ends the plan when the trial ends.
• Billing: Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
• Auto-renewal: Your Subscription automatically renews for the same period unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged within the 24 hours before the end of the current period.
• Manage / cancel: You can manage or cancel your Subscription, and turn off auto-renewal, at any time in your device's Account Settings (Apple App Store or Google Play). Cancelling stops future renewals; access continues until the end of the paid period.
• Price changes: If we change prices, we will notify you in advance as required by the app stores and applicable law. Changes apply to subsequent renewals.

16 Credits and Virtual Items

• What Credits are. Credits are a consumable in-app balance, used to send Pings by paid Delivery Methods (currently email). They are bought as a one-time (consumable) purchase, included with a Subscription, or granted as described below. App (push) and browser notifications are free and consume no Credits, and neither do Invitations.
• Cost is per recipient, per Delivery Method. Credits are consumed once for each person you address by a paid Delivery Method, each time the Ping is sent. One Ping emailed to ten recipients consumes ten Credits, so larger recipient lists cost proportionally more. Credits pay for sending the Ping to that person, not for its receipt: the charge is the same whether or not it reaches them, and does not vary with how many devices or addresses they keep. Each recipient receives it at one address of their own choosing. The sender pays for every delivery of a Ping; you never consume Credits for a Ping somebody else sent you. The app shows the estimated cost before you send.
• Circles follow the same rule, counted at the moment of sending. A Ping to a Circle consumes Credits once for each member on each paid Delivery Method it uses. A Circle's membership is resolved when the Ping is sent, not when it was created, so its cost can change from one time to the next as people join or leave. The figure shown in the app is based on the membership when you were quoted.
• Pings you send to yourself are charged like any other. By a paid Delivery Method, your own Pings go to one of your addresses, the one you choose in the app, so a Ping to yourself consumes Credits once each time it is sent. Push notifications remain free, to yourself as to anyone.
• Allowance Credits are granted each period and are "use-it-or-lose-it". They replace the previous period's allowance rather than adding to it, and they do not carry over.
  • Allowance Credits included with a Subscription are granted per billing period. On a yearly Subscription they are granted every month, on the day of the month it was purchased.
  • Free monthly Credits. We may also grant free Credits once a month to signed-in accounts on the free plan, on the day of the month the account was created (or the last day of a shorter month). This is a promotion, not an entitlement: we may change the amount, the Delivery Methods it covers, or who qualifies, or stop it at any time. Guests do not receive it. Free monthly Credits pay for email only.
  • Invitation Rewards (see §6) are added to your Allowance Credits and lapse at the next monthly reset.
  The refill date shown in the app is when your Allowance Credits are next replaced. It is not a renewal or billing date. Allowance Credits are used before purchased Credits. Purchased Credits, bought as a one-time pack, persist until used, subject to these Terms.
• Credits have no monetary value, are not redeemable for cash, and are non-transferable except as expressly provided in the app.
• Channels are the exception: the Follower pays. When you follow a Channel, you choose the Delivery Method. If that method is paid, the Channel's Posts consume your Credits rather than the owner's: one charge per Post delivered to you by that method, at the one address you choose for that Channel. This is deliberate. A Channel's audience is unbounded, so its owner cannot carry a cost that grows with the number of Followers. You may limit how many of a Channel's Posts reach you per day, mute it, or unfollow it at any time. If your balance cannot cover a Post, it is not delivered to you by the paid method.
• When Credits are consumed, and when they come back. Credits are consumed when a Ping is queued for a paid Delivery Method. Once consumed, they are non-refundable except where required by applicable law. We credit the amount back automatically only where we terminally fail to hand a message to the delivery provider, or the provider rejects it outright. No other outcome is refundable. A message that is sent and then ignored, filtered or deleted is not a failure. Nor is one that does not reach a recipient because of settings that are theirs to control. What a recipient accepts — on which devices and addresses, and from whom — is private to them, including from you, and the cost of sending to a person therefore never depends on it.

17 Plan Limits and Changes

• What each plan limits. Each plan sets limits on:
  • active Automatic Pings (Arrive & Leave Pings and YouTube and Twitch Pings);
  • saved places;
  • Channels you may own, and the number of approved Followers across your private Channels;
  • Circles you may own;
  • Channel Posts per day;
  • free deliveries per day (app and browser notifications); and
  • included Credits.
  Private Channels are available on the Plus, Pro and Business plans. On the free plan an Arrive & Leave Ping goes off once; repeating Arrive & Leave Pings, the Stay trigger, and a repeat gap shorter than 60 minutes need a paid plan. Reminders and instant Pings are unlimited on every plan. The current limits are shown in the app, and a feature your plan does not include is shown with a lock. Reminders that repeat every few hours also need a paid plan. A place saved for an Arrive & Leave Request you were asked to create does not count toward your saved places, and such a Ping is subject to your plan, as its owner.
• The cap is on how much you send per day, not on how many people one Ping may reach. A large Circle is not itself limited; sending repeatedly is. Only free deliveries count against the daily delivery limit, because paid deliveries are already limited by the Credits that pay for them. Channel Posts count against your Posts-per-day allowance rather than your deliveries allowance, because one Post is one Post however many Followers it reaches.
• Downgrades / expiry: Your plan may change to one with lower limits, including when a Subscription expires and you return to the free plan. If it does:
  • Pings beyond the new limits are paused automatically. We pause your most recently created Pings first and keep the earliest ones within the limit. Paused Pings are not deleted;
  • Channels beyond the new limits, and private Channels the new plan does not include, stay as they are, but you may be unable to post to them. A private Channel is never made public by a downgrade.
• Upgrades: Upgrading does not automatically resume Pings that were paused; you may resume them manually, subject to your plan's limits.

18 Refunds and Cancellations

• Purchases are processed by the app stores, so refund requests are governed by the Apple App Store and Google Play refund policies and must generally be made directly to Apple or Google. We do not collect payment ourselves and typically cannot issue store refunds on your behalf.
• Consumed Credits and the used portion of any service are non-refundable except where a refund is required by applicable law.
• Nothing here limits any non-waivable statutory consumer rights you may have under applicable law.

19 Advertising

The mobile apps are supported in part by advertising served through Google AdMob. Where required by law (e.g., in the EEA, UK, and Switzerland), we present a consent prompt at startup, and on iOS we use Apple's App Tracking Transparency, before any personalized advertising. You can review your ad-consent choices in Settings → Ad Privacy Settings. The website may show advertising served through Google AdSense to visitors and free-plan members, with Google's consent message where required; you can change that choice with the Privacy & cookie settings link beside any ad. Paid plans carry no advertising. We are not responsible for the content, products, or services of third-party advertisers, and your dealings with advertisers are solely between you and them. See our Privacy Policy for details and your ad choices.

20 Platform-Specific Terms (Apple & Google)

Your use of the Service is also subject to the terms of the store from which you obtained the app.

• Apple (iOS): Your license is a Licensed Application End User License Agreement consistent with Apple's Standard EULA, which is also linked from Settings → License Agreement on iOS devices.
  • These Terms are between you and the Company only, not Apple.
  • Apple has no obligation to furnish maintenance or support, or to handle warranty or product-liability claims relating to the Application.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms, with the right to enforce them.
  • iOS purchases are processed through the Apple App Store / StoreKit.
• Google (Android): Your use is subject to the Google Play Terms of Service (linked from Settings → Google Play Terms on Android devices), and purchases are processed through Google Play Billing.

In case of conflict, the applicable store's rules on purchases and refunds prevail for those transactions.

21 Intellectual Property

All content, source code, UI/UX design, and logos associated with Aletto are the exclusive property of Tandavaworks Global LLP. You may not copy, modify, or reverse-engineer any part of the Service. The "Share Aletto" feature is provided only to recommend the app through a link to our official store listing; you may not misrepresent the app or otherwise use our marks.

22 Prohibited Conduct

You agree not to:

• use the Service for illegal purposes, or to send spam, harassment, or unlawful Content;
• add Recipients or contact users without their consent;
• impersonate any person or brand through a username, Channel name or Handle, or profile;
• harvest, scrape, or index user profiles, usernames, Channels, Posts, or Follower information;
• send unsolicited or bulk connection, Ping, follow, or permission requests;
• share or abuse verification links to gain unauthorized access;
• evade blocking, moderation, or account suspension, or submit false or abusive reports;
• interfere with our API, our backend, or notification delivery;
• circumvent plan limits, Credits, advertising, or billing; or
• attempt to gain unauthorized access to other accounts, devices, or our systems.

You further agree not to:

• Use Circles, Channels, or Arrive & Leave Requests to reach people who have not consented, or to defeat a decline, a refusal, a mute, a departure, or a request cooldown, including by using additional accounts.
• Attempt to identify who follows a Channel, or whether someone refused, muted or blocked you, by any means.
• Use Arrive & Leave Requests to monitor, track, coerce, or pressure another person. This is treated as a serious violation and may result in immediate, permanent termination.
• Use YouTube or Twitch Pings to build a surveillance or monitoring service targeting a person, to redistribute a platform's data contrary to that platform's terms, or to circumvent a platform's rate limits or access controls.
• Manipulate Reaction counts, Follower counts, or any other metric.
• Send unsolicited Invitations, invite addresses you did not obtain from the person themselves, or attempt to defeat the invitation limits, the one-click unsubscribe, or the suppression list, including by using additional accounts or address variations.
• Scrape, crawl, spider, mirror, or programmatically access the website or the Service, or access either other than through the app or a normal browser.
• Use the invitation, connection, search, or profile features as an address or account oracle, that is, to work out whether a particular email address or person exists, is registered, or has opted out.
• Upload unlawful media, or upload a photo or Voice Note of another person where you do not have the right to share it. Do not use Voice Notes to record a person without their knowledge where that is unlawful where either of you is.
• Re-host, index, or systematically collect files served by the Service, or share their addresses other than as part of ordinary use of the Service.

23 Accessibility

We strive to make Aletto accessible and to support platform accessibility features such as screen readers, dynamic text sizing, contrast, reduced motion and reduced transparency. Accessibility support is provided on a reasonable-efforts basis and does not change the disclaimers and limitations in these Terms. If you experience an accessibility barrier, please contact us (see §31).

24 Support and Data Rights

The app provides an in-app Help & FAQ and a Contact Support option under Settings → Support, and a Send Feedback option under Settings → Feedback. You may export a copy of your data using Profile → Export My Data, in the app or on the website, and update or delete your information in your profile and Settings. Support is provided on a commercially reasonable-efforts basis. See our Privacy Policy for how we handle your data and requests, including how long backups are kept.

25 Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any Ping will be delivered, monitored, or executed. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

26 Limitation of Liability

To the maximum extent permitted by law, Tandavaworks Global LLP and its partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from or relating to the use of, or inability to use, the Service. This includes missed, delayed, or undelivered Pings or Posts, and any failure of monitoring or execution by any Delivery Method, even where a Subscription or Credits have been purchased. To the extent liability cannot be excluded, our total aggregate liability is limited to the greater of (a) the amount you paid us for the Service in the three (3) months before the claim, or (b) INR 1,000.

27 Indemnification

You agree to indemnify and hold harmless the Company, its partners, and service providers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Content, your use or misuse of the Service, your Pings, Channels or Recipients, your violation of these Terms, or your violation of any law or the rights of any third party.

28 Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms or repeated or serious reports against you. Upon termination, your right to use the Service ceases immediately. Terminating your Aletto account does not by itself cancel an active store Subscription; you must cancel it in your Apple App Store or Google Play account settings to stop future renewals.

29 Governing Law, Disputes & Regional Terms

These Terms are governed by the laws of India, and the courts at Chennai, Tamil Nadu, India have jurisdiction, subject to any mandatory consumer-protection laws of your country of residence.

• EU/UK users: Nothing in these Terms affects your non-waivable statutory consumer rights, including any mandatory right of withdrawal and remedies for non-conforming digital content.
• US users: Your use is also subject to applicable US laws. To the extent permitted, disputes are resolved on an individual basis and not as a class action.

Your use of the Application may also be subject to other local or international laws.

30 Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of Aletto after changes are posted constitutes your acceptance of the new Terms.

31 Contact Us

• Email: [email protected]
• Mailing Address: Tandavaworks Global LLP, Chennai, Tamil Nadu, India.